Traff Ad Exchange
ENG | RUS

Refund policy

1. WHAT GUARANTEE TO RETURN THE MONEY FROM TRAFF OÜ?

Traff OÜ sells Internet traffic/Internet advertising, we prepare software, in order for you to feel comfortable working with the product. If the purchased service is not working and support can't solve this problem, we will refund you the money spent.

2. WHAT SERVICES ARE SUBJECT TO THESE RULES?

Guarantee of refund of service apply to all services purchased within the platform. Please remember that shopping at Traff.co belong to the category of "Virtual Goods" and cannot be cancelled or returned.

3. IN SOME COUNTRIES, GUARANTEE FOR RETURN OF COST OF PURCHASE, IS VALID?

Guarantee valid in all countries. You are guaranteed a full refund, if for technical reasons does not work with our service according to your specifications.

4. HOW DOES IT WORK?

If within 14 days of purchase advertising you have any technical problems, or errors associated with integration of code into the website, which prevent obtaining the desired result, You need to report this to our support team. Our specialists will do everything possible to resolve your problem, and if that is still not going to work, we will refund your money.

5. WHEN WILL I RECEIVE MY MONEY?

The time between we will send you the money, and it can vary depending on the payment method.

  • If you made payment by Bank cards Visa, Mastercard, money will be credited to your account within a few business days.
  • If the payment was made via PayPal, the return amount will depend on the type of payment (via PayPal balance, your Bank account or debit / credit card attached to your account). Once we send you the money, you will receive an email which will outline the details of receipt of funds.

6. I WANT MY MONEY BACK! HOW TO START THE REFUND PROCEDURE?

You need to write us by e-mail with a note about the refund. Describing in as much detail as possible the reason.

7. IF I DON'T WANT TO DEAL WITH THE PROBLEM AND WANT THEIR MONEY BACK, WHAT TO DO?

For us the main thing is to make sure that you have purchased the service yielded the desired result, therefore, we need to solve the problem together. We won't require something supernatural or time-consuming, for example, to reinstall the system, but if you waive any and all suggestions.We will not be able to identify, solve your problem or not, and, as a consequence, you will not be able to pay you compensation.

8. WHAT ABOUT PRE-ORDERS?

You can cancel your pre-order anytime and we will refund your money.

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